Notation based on the Act on Specified Commercial Transactions

Store Name

Company Name

Representative

Address

〒208-0013
Tokyo-To Musashimurayama-shi Ominami 1-124-4 Tousou building

Phone Number

042-843-9344
Business hours: [e.g., 8:00–18:00 JST, weekdays]

Email Address

Prices and Payments

• All prices are listed in EURO and cover the product only.
• Prices do not include customs duties, import taxes, or other charges imposed in the destination country.
• Available payment methods (e.g., card, PayPal, other online methods) are displayed on the Store website during checkout.
• Cash on Delivery (COD) is not available. All orders must be prepaid.
• The Store reserves the right to change subscription prices; such changes do not affect payments already made.

Delivery, Costs, and Restrictions

Delivery method: all shipments are sent via AIR MAIL from Japan (Japan Post) and then handed over to the official postal operator in the destination country. Shipping methods may change in the future.

Estimated delivery times depend on the destination country and may range from approximately one to several weeks. These timeframes are estimates and may be extended due to holidays, air traffic disruptions, or extraordinary circumstances.

• After shipment, the Customer receives a tracking number.
• The Customer is obligated to independently monitor the shipment tracking status.
• The Store is not responsible for missing delivery notifications or lack of collection information; responsibility lies with the local delivery provider in the destination country.
• No compensation or reimbursement will be provided if a package is returned due to tracking updates not being monitored or updated.

The Store has no control over:

• Local sorting and delivery procedures,
• Tracking update frequency,
• Decisions and actions of foreign postal operators,
• Delays caused by customs clearance.

Customs duties, import taxes, and other fees imposed by customs authorities or postal operators in the destination country are borne by the Customer. Failure to pay such charges may result in the return or destruction of the shipment in accordance with local regulations.

If a shipment is returned to the sender for reasons beyond the Store’s control (e.g., uncollected shipment, incorrect address, refusal of delivery), the Store may offer reshipment upon payment of an additional shipping fee.

Returns

Due to the international nature of sales, the nature of the product (food), and the surprise box format, returns after shipment are generally not possible.

Exceptions apply only if:

• An obvious error occurred on the part of the Store,
• The box arrived in a condition preventing consumption (e.g., severe damage).

In such cases, the Customer must contact the Store immediately, no later than 7 days after delivery, providing:

• Order number,
• Photos of the outer packaging and contents,
• A description of the issue.

If delivery issues arise due to the delivery provider and not the Customer, the Store may offer: shipment of a replacement box, a partial refund, or another individual solution.

No compensation or reimbursement is available if a package is returned due to failure to track the shipment or collect it in time. Tracking updates, frequency, and level of detail may vary by destination country.