About shipping

Shipping & Delivery

We ship orders directly from Japan via Japan Post. Below you will find key information about order processing time, box themes, shipping costs, and taxes.

Processing time & shipping

  • Orders are shipped on the next business day after the purchase date.
  • Example: a January box purchased in January will be shipped on the next business day.
  • Estimated delivery time is usually around 2–3 weeks, however delays may occasionally occur.
  • We currently ship exclusively via Japan Post – Air Mail. No other carriers are available at this time.
Shipping cost: €10 (flat rate)

The shipping fee is €10 regardless of the destination country.

Box themes & monthly changeover

  • Boxes purchased on the last day of the month are still assigned to the theme valid on the purchase date.
  • Example: a January box purchased on January 31 will be shipped on the first business day of February, but it will still be a January box.
  • The box theme changes on the first business day of each month.
If you place an order around the turn of the month, the purchase date determines the box theme, while shipping always occurs on the next business day.

Import duties & shipping restrictions

As we ship products directly from Japan, some countries may charge import duties or taxes upon delivery.

Due to current circumstances, we are unable to ship to the following countries: United States, Spain, Russia, Ukraine, Cuba, North Korea, Syria, Iran, Venezuela, Somalia, Yemen, Lebanon, and Sudan. This list may change depending on the situation in each country.

VAT information for the European Union

As of July 1, 2021, a new VAT regulation applies across the European Union for e-commerce. This system requires VAT to be paid on purchased goods, as mandated by EU law.

Please note that the obligation to pay VAT lies with the buyer in the destination country. The local postal system will handle the collection of this tax.

If there are any changes to our store system or if we introduce new solutions, we will inform you immediately.