Peko Peko Box is a surprise box containing Japanese sweets and snacks. The contents vary each month and follow a monthly theme. The Store does not guarantee specific brands, flavors, or products, and images on the website are illustrative only.

You can choose from:

• One-time purchase (1 box)
• 3-month plan (3 boxes shipped monthly, one-time payment)
• 6-month plan (6 boxes shipped monthly, one-time payment)
• 12-month plan (12 boxes shipped monthly, one-time payment)

Boxes are shipped within up to 5 business days after the order is placed. In subsequent months (for plans), your box is shipped around the same day of the month as your original purchase date.

Each box is matched to the monthly theme. The theme changes on the first business day of each month (JST). Your box theme is determined by the theme valid at the time you purchase.

Boxes purchased on the last day of a month are assigned to the theme valid on the purchase date. For example, a January box purchased on January 31 may be shipped on the first business day of February, but it will still be a January box.

Yes. You may cancel at any time by contacting Store support. However, cancellation does not result in any refund, including for undelivered boxes or shipping costs.

One-time boxes cannot be canceled. A one-time purchase is not a subscription and ends automatically once the box has been shipped and delivered.

No. Under the Store policy, cancellation does not provide refunds for undelivered boxes or shipping costs.

Boxes may contain allergens including (but not limited to) gluten, soy, milk, eggs, nuts (including peanuts), sesame, fish, shellfish, seafood, and other ingredients typical of processed foods.

We cannot guarantee any box is allergen-free. The product is not suitable for individuals with severe food allergies.

No. Prices cover the product only and do not include customs duties, VAT, or import taxes. Any charges imposed in the destination country are borne by the Customer.

For EU customers: VAT obligations apply under EU e-commerce regulations. The buyer is responsible for paying VAT in the destination country, and the local postal system typically handles collection.

All shipments are sent via Japan Post – AIR MAIL from Japan and then handed over to the official postal operator in the destination country. After shipment, you will receive a tracking number.

Yes. The Customer is obligated to independently monitor shipment tracking status. The Store is not responsible for missing delivery notifications or lack of collection information from local delivery providers.

Tracking update frequency and level of detail may vary by destination country. Delays may occur due to customs clearance or local delivery procedures.

If a shipment is returned for reasons beyond the Store’s control (e.g., uncollected shipment, incorrect address, refusal of delivery), the Store may offer reshipment upon payment of an additional shipping fee.

No compensation or reimbursement is provided if a package is returned due to tracking updates not being monitored or the shipment not being collected in time.

Due to the international nature of sales, the nature of the product (food), and the surprise box format, returns after shipment are generally not possible.

Exceptions apply only if:

• An obvious error occurred on the part of the Store, or
• The box arrived in a condition preventing consumption (e.g., severe damage).

Please contact the Store immediately, no later than 7 days after delivery, and provide your order number, photos of the outer packaging and contents, and a description of the issue.

Agreements concluded through the Store are governed by the law of the country in which the Store operator is registered (Japan). Disputes may be resolved through negotiations or the court competent for the Seller’s registered office.